FAQs

Q: What's the difference between TAPFLEX and TAPFLEX PRO?
A: The size and weight of the ball differs. TAPFLEX is bigger, and therefore easier to hit.

Q: Is the rope length adjustable?
A: No. It is an elastic rope of a fixed length.

Q: Are there different sizes for the rope? 
A: No. TAPFLEX and TAPFLEX PRO come in one size, but will suit all body types.
(NOTE: If the rope is too long for children, we advise you wrap the rope around the headband a few times to make it temporarily shorter)

Q: Can you get hurt from the ball?
A: The ball is made of sponge so should not hurt if it hits you in the face. 

Q: How long do they usually last?
A: It depends on the frequency of usage, but our products usually last 6 months.

Q: How long does delivery take? 
A: Packages are delivered via Royal Mail and should arrive within 2-3 working days.

Q: What's your refund policy?
A: Our refund policy lasts 14 days from purchase. To be eligible for a return the item must be unused, in the same condition as you received it and in its original packaging. Once we have received and inspected your return we will get in touch with you via email. Unfortunately shipping costs are non-refundable and customers are responsible for paying their own shipping costs for returning an item.